VIBA by Mobile Insight™

Note: Use of VIBA requires an enterprise license, login, and password.

Introducing the VIBA mobile app, a powerful tool for agents to connect with customers through live video chat. With VIBA, agents can be available from any location, allowing businesses to reduce staffing requirements, and lower costs while still increasing store coverage. The apps smart call routing system ensures that customers always connect with the right agent based on expertise, language, and other key attributes.

When agents receive calls, they also receive context about the customer, retailer, and store, which helps them resolve calls more quickly. Agents can share additional content, such as videos, images, and live product demos, and capture call activity in customized forms. Download the VIBA mobile app now and elevate your customer service experience.